Terms & Conditions

1. Overview

• Zhasacrafts (www.zhasacrafts.in) offers customized gifting solutions across India, delivering delightful, handcrafted products directly to your doorstep. By placing an order on our website, you agree to the terms and conditions set forth below.
• Please note that all product specifications—including weight, size, and color—are approximate. While we strive to ensure that all product images and descriptions closely represent the actual items, slight variations may occur. All items are offered "as is" without any express or implied warranties. Zhasa Crafts disclaims all liability to the maximum extent permitted by applicable law.

2. Updating Billing/Shipping Information

• To correct errors in billing or shipping details, please contact us immediately via call or WhatsApp at +91 9159824598‬ before your order is dispatched. Once the shipment is processed, changes cannot be accommodated.

3. Image Submission Guidelines

• High-resolution images are mandatory for customized products to ensure the best quality output. Please refer to the product-specific image upload guidelines prior to submission. As we do not conduct individual image quality reviews, compliance with these guidelines is essential. Zhasa Crafts is not responsible for substandard results due to poor-quality image uploads.

4. Add-On Products

• Product prices listed on packaging may vary from those on our website due to processing and shipping adjustments. Add-on products are limited to one unit per order unless otherwise specified. Website visuals are for illustrative purposes only. If an add-on is damaged during transit, a replacement or refund will be issued in accordance with our return policy.

5. Product Complaints

• We take pride in product quality and aim to resolve all genuine complaints. In the case of defective or damaged items, please email us at craftsforfriends@gmail.com within 24 hours of receiving your order. Replacements may take 10–15 business days to process. Returns are not accepted for used, tampered, or improperly packaged items.

6. Refund & Cancellation Policy

• Cancellations made after payment are subject to a 5% processing fee.
• Refunds are not available for personalized products once they enter production or have been shipped.
• Production typically begins within a few hours of order confirmation to ensure timely dispatch.
• To cancel an order, please contact us via call or WhatsApp at ‪+91 9159824598‬ as soon as possible.

7. Legal Jurisdiction

• Zhasa Crafts operates from Madurai, Tamil Nadu. All legal disputes shall be subject exclusively to the jurisdiction of the courts in Madurai.
• The website and all its contents are protected by copyright laws. All rights, including intellectual property, are reserved. The use of any material for commercial purposes—including reproduction, distribution, display, or modification—is strictly prohibited without prior written consent from Zhasa Crafts.

8. Privacy Policy

• We value your privacy. All customer information is collected solely for order processing and communication purposes. Your data will not be sold or shared with any third party without your explicit consent, except as required by law.

9. Customer Responsibilities

• Customers must ensure the accuracy of shipping and contact information at the time of purchase. If an order is returned due to incorrect details, the customer will bear the cost of reshipment.

To raise claims for transit damage, an unboxing video is required as proof. Please send this via WhatsApp +91 9159824598 or email craftsforfriends@gmail.com. Zhasa Crafts is not responsible for delays caused by courier or postal services.