RETURN POLICY

We at ZhasaCrafts strive to provide you with quality products and a pleasant shopping experience. Before you make a purchase or raise a concern, kindly review our return and cancellation guidelines outlined below. These terms are designed to clarify the process and protect both parties.

Cancellation & Refund Policy

• • No cancellations or refunds are allowed once an order has been placed on www.zhasacrafts.in.
• • All sales are final due to the handcrafted and personalized nature of our products.
• • We do not offer refunds under any circumstances, including change of mind or delay caused by third-party logistics.

You Agree and Confirm

• • Please ensure that the delivery information provided is accurate and complete.
• • If a shipment is returned to us due to incorrect address details or customer unavailability, reshipping charges will be borne by the customer.
• • Any product damage complaints must be supported by a clear unboxing video from the time of delivery.
• • This video proof must be sent to our official WhatsApp number 📱 +91 9159824598 or to 📧 craftsforfriends@gmail.com within 24 hours of delivery.

Complaint Regarding Product

• • We are committed to addressing any defects or issues you may experience with our products.
• • Complaints must be registered within 24 hours of receiving the product.
• • Replacements, if approved, may take 10–15 business days to process.
• • Used, tampered, or returned items without original packaging will not be eligible for return or replacement.

Contact Us

• 📱 Phone / WhatsApp: +91 9159824598
• 📧 Email: craftsforfriends@gmail.com
• 🌐 Website: www.zhasacrafts.in

Customer Notice & Refund Policy

We kindly request that you review the following information, which is intended for your benefit while accessing our website and utilizing our services. Please pay particular attention to our refund and service policies outlined below.

Refund Policy

• • Cancellations are subject to a 5% processing fee, which will be deducted from the total order value.
• • The remaining balance will be refunded within 7–10 working days.
• • As our products are personalized, refunds are not applicable once production has begun or the order has been shipped.
• • To request a cancellation, please contact us via phone or WhatsApp at +91 9159824598.

Agreement and Confirmation

By placing an order, you agree to the following terms:

• • It is the customer’s responsibility to ensure that all delivery details are accurate and complete.
• • In the event of a return due to incorrect address or delivery failure, any re-shipping charges will be borne by the customer.
• • For any damage-related claims, an unboxing video is mandatory and must be submitted via WhatsApp ‪(+91 9159824598‬) or email (craftsforfriends@gmail.com).
• • ZhasaCrafts (www.zhasacrafts.in) is not responsible for delivery delays caused by courier or postal service providers.

Product Complaints & Replacements

• • We are dedicated to ensuring customer satisfaction and will address any product defects promptly:
• • To initiate a complaint, please contact craftsforfriends@gmail.com within 24 hours of receiving your order.
• • Depending on the nature of the issue and your preference, we will either send a replacement at no additional cost or offer an alternative resolution.
• • Replacements, if applicable, will be processed within 10–15 business days.
• • Returns will not be accepted for items that have been tampered with, used, or returned without original packaging.